Residential Managed IT & Security Services

With IdealMSP’s Ideal360 Residential IT Services you get the benefit of a comprehensive set of managed IT and security services on par with business tier support at an affordable cost per device. With a focus on device security, personal privacy and proactive support, our managed IT and security solutions enables IdealMSP to remotely maintain and monitor your families technology, protect your private data and safeguard your family from online threats.

Ideal360 Residential IT Services

IdealMSP’s Ideal360 Residential IT Services package is a scaled down version of our business edition Ideal360 Complete Device Management package. Ideal360 Residential provides proactive support, comprehensive security and convienant remote support for your family’s home computers and laptops, monitoring your devices so that when problems start to present we can implement resolutions. 

Computer Health Monitoring

Ideal360 Residential provides constant monitoring of your home computers and laptops, monitoring system health including disk health and usage, CPU health and utilization and RAM utilization. We monitor your system required services and processes, ensuring that needed services and processes are always running and we monitor your computer event logs to identify issues before they cause downtime. We also monitor system security to ensure only authorized access is allowed and to identify and remediate any suspicious activity.

Monitoring Features

Ideal360 Residential IT Services computer health monitoring features the following monitoring and checks;

CPU Utilization and Health

CPU utilization and health checks monitor the performance of your systems CPU, tracking the utilization and temperature of your systems most critical component and alerting in the event that CPU usage is high, which could be an indication of a problem with a system service or process.

Disk Health and Usage

Your system drive health is checked daily using Self-Monitoring Analysis and Reporting Technology (S.M.A.R.T.) to check for drive errors and alert in the event your system drive is failing. Our disk usage monitoring alerts in the event that system space is getting low, in addition to watching for anomalies for disk usage which could indicate malware.

RAM Utilization

RAM utilization monitoring gives insight into how much memory your system is using, allowing for the recommendation of RAM upgrades in the event system performance requires. Additionally, RAM monitoring alerts in the event that RAM utilization is consistently high, which could indicate a problem with a system process or service, or could indicate malware.

Systems Service Monitoring

Systems service monitoring allows IdealMSP to ensure that the services necessary for your home computers are running when you need them. In the event a service stops or is not started, our monitoring system automatically tries to restart the service, and if restart fails we are alerted so we can investigate the problem.

Systems Process Monitoring

Much like systems service monitoring, process monitoring allows IdealMSP to ensure that the necessary processes are running on your systems. It also allows us to monitor your system for potentially harmful processes or processes which shouldn’t be running, alerting us in the event of a problem.

Event Log Monitoring

Event log monitoring allows IdealMSP to monitor the system logs of your devices to identify such things as failed logins, application crashes, disk errors and more – alerting us in the event that an error is discovered so that we can investigate the problem and provide a solution.

O/S Updates, Patch Management & Software Management

Ideal360 Residential IT Services provides managed operating system updates and third party patch management for your systems, making sure that your systems and software have the latest patches to secure your systems and software against potential exploits and vulnerabilities.

Managed Endpoint Protection

Ideal360 Residential IT Services includes our business class security solution Bitdefender GravityZone Business Security for every computer and laptop in your home, providing best in class protection for families devices. Consistently ranked #1 by independent antivirus and security testing labs for protection, performance and usability, Bitdefender is powered by machine learning algorithms that have been developed and perfected over the last 10+ years.

Managed Endpoint Protection Features

Bitdefender GravityZone Business Security features the following protection and features standard with all Ideal360 Residential IT Services endpoints;

All Operating Systems Supported

Bitdefender GravityZone Business Security protects your Windows, MacOS and Linux devices.

 Multi-Layered Complete Protection

Your desktops and laptops are protected with layered security: machine learning, heuristics, signatures, memory protection and continuous monitoring of running processes, malware blocking, disinfect, quarantine and rollback. Local and Cloud Signatures are used to identify known threats efficiently, while advanced machine learning algorithms developed over 10 years predict and accurately identify unknown threats before they are executed.

 Advanced Anti-Exploit Protection

Exploits are often involved in major ransomware attacks as they hijack legitimate applications to compromise the system. Bitdefender Advanced Anti-Exploit detects unknown file-based or file-less (memory only) exploits by focusing on the attack techniques and using behavioral technologies instead of signatures of known exploits.

 Process Security Monitoring

Bitdefender Process Inspector continuously monitors running process for signs of malicious behavior and can block, based on behavior, advanced attacks that have eluded other prevention layers.

Content Control

With built in Content Control IdealMSP can block or restrict user access to potentially malicious or inappropriate websites by using categories and schedules to reduce the attack surface and restrict content access. By default, Ideal360 Residential IT Services blocks malicious and harmful websites, as well as websites categorized as mature content, adult content, illegal drugs and activities, suicide, hacking and more. Custom protection and filtering plans are available by request.

Device Control

Often not included with competing solutions, Device Control allows IdealMSP to block or restrict access to certain attachable devices, such as USB’s and optical drives, mitigating the risks of malware being introduced via these devices.

Web Filtering

Essential in blocking web-borne attacks, web filtering lets IdealMSP block known phishing or other malicious websites and scan unknown URLs, including HTTPS URLs, to identify potential threats.

Firewall with Intrusion Detection

Bitdefender GravityZone Business Security includes a fully-featured two-way firewall with Intrusion Detection to protect endpoints against potential attacks while inside or outside the network, ensuring that your home computers are protected from threats no matter where they come from.

Onsite Device Backup

IdealMSP will, upon request, help all Ideal360 Residential IT Services clients setup an automatic onsite backup plan utilizing network attached storage or an external hard drive, including the creation of recovery media. IdealMSP utilizes multiple freeware backup software applications which are perfect for a residential application, reducing overall cost while providing superior onsite automatic backup protection. Additionally, Ideal360 Residential IT Services clients can request managed cloud backup services for an additional, but affordable monthly fee. 

Ideal360 Residential IT Services Pricing

The following prices for Ideal360 Residential IT Services are based on a 12 month annual commitment. Month to month, no commitment pricing is also available at higher rates – prices are subject to change at any time. Residential IT Services are tiered – the more devices, the lower per device price.

* Price advertised is per device per year. Additional service setup fee of $49.99 not included.
** Early termination of annual commitment will result in an early termination fee of $4.99 per device per month for the remaining months of the commitment.

IdealMSP is Committed to Providing the Best

Ideal Technologies partners with industry-leading technology providers, giving you the absolute best in technology, security and productivity management, without the stress.

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