Ideal360 Complete IT Management
Complete user and infrastructure security and productivity management for your business.
Complete IT Management
Ideal360 Complete IT Management combines our Core Infrasture & Security, User Security & Productivity, and Managed IT Security services into one, complete package, designed for the organization that is tired of multiple service providers and multiple points of contact, Ideal360 encompasses our client’s complete device, user and security needs. Ideal360 provides 360-degree protection for your business including a complete user security management service, with security training and simulated attack training, password management services, managed Microsoft 365, advanced email protection services, email continuity and archiving service, secure cloud file sharing, help desk support services, and optional unified communications. On the infrastructure side, Ideal360 provides complete device health monitoring and protection, with enhanced endpoint security suite, patch and update management, proactive device support, network-level firewall, network security monitoring, encrypted cloud backup, vCIO services, and optional Security Operations Center with Managed Detection and Response services.
Password & Identity Management
Ideal360 provides password and identity management services that help your users securely store and manage passwords across all of their devices with multiple layers of security, two-factor authentication (2FA) which requires a master password and verification code to access the password vault, 256-Bit AES encryption of all password data, end-to-end encryption practices, plus the ability to create custom security policies, create role-based access policies and have access to full auditing insights of account changes. Additionally, password and identity management includes dark web monitoring which constantly scans the dark web for compromised client information.
Security Awareness Training
Ideal360 provides regular security awareness training through the use of annual and weekly security awareness training videos and papers on cybersecurity topics, designed to help your users become informed about how attacks work, how to spot an attack, what to do in the event they think an attack has been sent to them and more. With simulated phishing attacks to help your users implement what they have learned, security awareness training aims at helping keep your users educated to help reduce and eliminate security threats through user error.
Email Communications & Security
Ideal360 provides Microsoft Office 365 Business services with Exchange email service and online or desktop versions of the Microsoft Office Suite (depending on service level) to help keep all your users equipped with the tools needed for office productivity. With advanced inbound and outbound email filtering protection from MailProtector, your user’s inboxes will be protected from spam, viruses, phishing attacks and more, and we can set up filtering rules for outbound emails to help protect your business reputation and prevent users from sending spam emails to outside emails. With email archiving and backup service, all your users emails will be archived for future reference, or in the event an account is corrupted from user error. With our business email continuity service, you have a backup email server in the event Microsoft Exchange services are down, providing you with continuous access to your email services.
Secure File Sync and Share
Ideal360 provides your users with optional Acronis secure cloud file sync and sharing, which provides office and mobile users with safe file access, sync, and share in an easy-to-use, complete, and secure hosted cloud solution. Featuring the industry’s strongest security and controls, with in-transit and on-device encryption, including FIPS 140-2 certified encryption for iOS, user controls for working with and sharing files/folders, and an enterprise-class audit trail to manage users, applications, and data. With a focus on improving user productivity, Acronis secure cloud files empower users to work on files using popular mobile devices, Macs, and PCs, integrates with native Microsoft Office mobile apps for maximum editing power and file control, offers powerful PDF annotation and editing, turning the mobile device in a true business platform, and delivers a rich mobile client experience, including bookmarks and one- and two-way sync.
Ideal360 provides optional business voice services powered by Cytracom, including Voice Over IP (VoIP) talk, text, and fax services with unlimited calling, including business class VoIP desk phones. With features like an automated attendant, conference bridges, a web portal with business chat services, voicemail to text transcription, a mobile app for calling on the go, and more, business voice services helps your business get all your users equipped with professional phone and online messaging, in the office and out!
Ideal360 of Servers and Workstations feature the following monitoring and checks, all of which can be customized to your specific needs;
CPU Utilization and Health
CPU utilization and health checks monitor the performance of your systems CPU, tracking the utilization and temperature of your systems most critical component and alerting in the event that CPU usage is high, which could be an indication of a problem with a system service or process.
Disk Health and Usage
Your system drive health is checked daily using Self-Monitoring Analysis and Reporting Technology (S.M.A.R.T.) to check for drive errors and alert in the event your system drive is failing. Our disk usage monitoring alerts in the event that system space is getting low, in addition to watching for anomalies for disk usage which could indicate malware.
RAM utilization monitoring gives insight into how much memory your system is using, allowing for the recommendation of RAM upgrades in the event system performance requires. Additionally, RAM monitoring alerts in the event that RAM utilization is consistently high, which could indicate a problem with a system process or service, or could indicate malware.
Systems Service Monitoring
Systems service monitoring allows IdealMSP to ensure that the services necessary for your servers and workstations are running when you need them. In the event a service stops or is not started, our monitoring system automatically tries to restart the service, and if restart fails we are alerted so we can investigate the problem.
Systems Process Monitoring
Much like systems service monitoring, process monitoring allows IdealMSP to ensure that the necessary processes are running on your systems. It also allows us to monitor your system for potentially harmful processes or processes which shouldn’t be running, alerting us in the event of a problem.
Event Log Monitoring
Event log monitoring allows IdealMSP to monitor the system logs of your devices to identify such things as failed logins, application crashes, disk errors and more – alerting us in the event that an error is discovered so that we can investigate the problem and provide a solution.
O/S Updates, Patch Management & Software Management
Ideal360 provides managed operating system updates and third party patch management for your systems, making sure that your systems and software have the latest patches to secure your systems and software against potential exploits and vulnerabilities. In addition to patch management, IdealMSP can monitor your systems to ensure that your devices have the software needed for employee productivity, allowing for remote installation or removal of many software titles.
Network Monitoring & Asset Management
Ideal360 doesn’t stop at your servers and workstations – IdealMSP implements a network monitoring solution that monitors your internal network for changes in devices attached to your network, and performs routine security and vulnerability scans to identify weaknesses among your network devices. If a new device is attached to your network, or a security vulnerability is identified, we get an alert, allowing for IdealMSP to investigate the issue, and implement steps to remediate before they can cause problems.
Premium Network Firewall
Ideal360 includes hardware firewall services powered by Untangle, providing powerful, simple to manage network security services. Designed specifically for organizations with limited IT resources and budgets, the Untangle Firewall provides comprehensive, enterprise-grade network security for organizations in any industry. With Untangle Firewall, IdealMSP can control everything from content filtering to web caching, remote access to policy enforcement. Untangle enables IdealMSP to see everything that’s happening on the network providing the tools to enforce policies that make sense for your organization, like filtering inappropriate or dangerous content and prioritizing business-critical sites or applications. Rest assured that with Untangle Firewall from IdealMSP, you have the best all-in-one protection: network, wireless, web, apps and email.
Managed Endpoint Protection
Ideal360 provides Bitdefender GravityZone Business Security for every server and workstation providing best in class protection for you business critical assets. Consistently ranked #1 by independent antivirus and security testing labs for protection, performance and usability, Bitdefender is powered by machine learning algorithms that have been developed and perfected over the last 10+ years.
Managed Endpoint Protection Features
Bitdefender GravityZone Business Security features the following protection and features standard with all Ideal360 endpoints;
Physical and Virtual Deployments
Bitdefender GravityZone Business Security protects your physical workstations and servers as well as any virtual servers or workstations in your infrastructure.
Multi-Layered Complete Protection
Your desktops, laptops and servers are protected with layered security: machine learning, heuristics, signatures, memory protection and continuous monitoring of running processes, malware blocking, disinfect, quarantine and rollback. Local and Cloud Signatures are used to identify known threats efficiently, while advanced machine learning algorithms developed over 10 years predict and accurately identify unknown threats before they are executed.
Advanced Anti-Exploit Protection
Exploits are often involved in major ransomware attacks as they hijack legitimate applications to compromise the system. Bitdefender Advanced Anti-Exploit detects unknown file-based or file-less (memory only) exploits by focusing on the attack techniques and using behavioral technologies instead of signatures of known exploits.
Process Security Monitoring
Bitdefender Process Inspector continuously monitors running process for signs of malicious behavior and can block, based on behavior, advanced attacks that have eluded other prevention layers.
With built in Content Control IdealMSP can block or restrict user access to potentially malicious websites or use categories and schedules to reduce the attack surface and improve productivity. Available to be customized on a per machine basis, business managers can lock out access to time wasting websites, including social media, media streaming, auction sites, eCommerce and more. Plus, protect your business from liability by blocking access to websites promoting illegal activities and other liability creating content.
Often not included with competing solutions, Device Control allows IdealMSP to block or restrict access to certain attachable devices, such as USB’s and optical drives, mitigating the risks of malware being introduced via these devices, or the risk of data loss.
Essential in blocking web-borne attacks, web filtering lets IdealMSP block known phishing or other malicious websites and scan unknown URLs, including HTTPS URLs, to identify potential threats.
Firewall with Intrusion Detection
Bitdefender GravityZone Business Security includes a fully-featured two-way firewall with Intrusion Detection to protect endpoints against potential attacks while inside or outside the network.
Managed Cloud Backup
Get guaranteed business continuity with hybrid cloud backup from IdealMSP with super-easy to manage onsite and offsite protection powered by Acronis. Protect all of your data by backing up Windows/Linux servers, PCs, tablets, Mac computers, iPad, iPhone and Android devices. You can also back up applications such as Office 365, SQL Server and Exchange Server. IdealMSP Managed Cloud Backup ensures the smallest, fastest, most intelligent backups possible – typically twice as fast and up to 10 times as fast as the competition. Backups complete as quickly as possible – without impacting your business.
Managed Cloud Backup Features
Managed Cloud Backup from IdealMSP includes the following features and benefits;
Military Grade Encryption
In storage and in transit your data is protected by AES-256 encryption ensuring that your data is safe from the moment it leaves your device.
SSAE-16 Certified Security
Your data is stored in Tier 3+, SOC 2 Type II certified and secure data centers designed and certified to keep your business data safely stored and protected against disasters.
The first of its kind, built-in AI technology detects and defeats ransomware.
Anytime, Anywhere Access
Access your files anytime, anywhere you have an internet connection through a single pane of glass using the Acronis Cloud Portal.
Business Data Continuity
Isolate your data from local device failure, malware attacks or natural disasters by storing it offsite, encrypted and secure.
Ensure you can quickly restore your system so you can keep your business running with minimal downtime.
No Per Device Licensing Fees
With IdealMSP Managed Cloud Backup there are no per device licensing fees – share your data pool between unlimited devices.
Easy to Deploy, Set and Forget
With IdealMSP Managed Backup from Acronis, simply install the backup agent, configure your backup plan and backup schedule then the backups occur automatically.
Dedicated Support Portal
IdealMSP clients enjoy a dedicated support portal for submitting, tracking, and managing support tickets 24/7 for resolution of tier one and tier two issues, as well as a support email address that can be used for quickly and easily submitting support requests.
IdealMSP clients get a dedicated documentation portal with information and helpful articles about their specific services, including user manuals, network information, helpful user-level troubleshooting guides, and more.
Vendor Management & Support
IdealMSP clients receive vendor management and support services, where we will collect and document your vendors for such things as internet service, hardware vendors, software vendors, and more. We will liaison with these vendors for such issues as troubleshooting, support, and warranty issues.
Ideal360 Complete Service Pricing
The following prices for Ideal360 Complete services are based on a 12-month annual commitment. Month to month, no commitment pricing is also available at slightly higher rates – prices are subject to change at any time. To request a quote for services please feel free to contact us and we will be happy to provide you with a consultation.
|360 SMB||360 Business||360 Enterprise|
|User Security & Threat Intelligence|
|Keeper Security Password Management|
Business Plus Edition
Enterprise Plus Edition
|BreachWatch Dark Web Monitoring|
|Simulated Phishing Attacks & Training||Bi-Annual||Quarterly||Monthly|
|Annual Security Awareness Training|
|Weekly Security Awareness Micro Training|
|Email Communications & Security|
|Microsoft 365 Business|
|Microsoft Office Web Apps (Word, Excel, PowerPoint)|
|Fully Installed Microsoft Office Suite (5 devices/user)|
|Microsoft Windows 10 Enterprise Operating System|
|Business Email Advanced Filtering Protection|
|Business Email Outbound Filtering Protection|
|Business Email Archiving/Backup|
|Business Email Continuity|
|Business Email Encryption|
|Secure File Storage & Sharing ‡|
|Acronis File Cloud Secure File Sync & Share|
|Data Continuity & Security ‡|
|Managed Secure Cloud Backup|
|Infrastructure Management †|
|Device System & Hardware Health Monitoring|
|Bitdefender Security with Web Protection & Filtering|
|Bitdefender Advanced Threat Security w/Hyper Detect|
|Bitdefender Advanced Security w/Detection & Response|
|Microsoft & 3rd Party Security Patching/Updating|
|Proactive Device Issue Remediation|
|Managed Hardware Network Firewall|
|Network Level Monitoring & Alerting|
|Security Operations Center Detection & Response|
|Documentation & Support|
|Secure IT Documentation Portal|
|Product Remote Support Included *|
|Discounted Support & IT Project Work **|
|24/7/365 Tier 1 & Tier 2 Support Help Desk ^|
|Virtual CIO Services|
|Vendor Management & Support Liaison Services|
|IT Policy Creation and Onboarding|
|Quarterly Business Reviews|
|Monthly Technical Reporting|
|IT Project Consultation|
|Base Cost Per User Per Month **||$250.00||$300.00||$350.00|
|Cytracom by IdealMSP Voice Over IP Solutions (Add-On)|
|Business Class VoIP Desk Phone Included|
|Visual Voicemail Transcription|
|Cost Per User Per Month||Starting @ $29.95/user + taxes and fees|
‡ Cloud backup storage and file cloud sync and share storage is pooled on a organizational level, meaning an organization on the SMB service level with 10 users would have a total cloud storage pool of 500GB available to share between all devices for backup and 500GB available for secure file sharing, shared between all users of the organization. Additional cloud storage, if needed, is available in blocks of 50GB for $7.50 per block per month, or per GB at a rate of $0.20 per GB per month.
† Infrastructure management services provided for up to 3 devices per user, including workstations, laptops, and employee home workstations if applicable. Ideal360 services do not include servers, which must be contracted on a CISM plan.
* Tier 1 and Tier 2 support services include all support situations listed in the Master Services Agreement (MSA). Any support situation not defined in the MSA as being T1 or T2 support will be considered Tier 3 and billed accordingly. Support services are limited to business hours only. 99% of all T1 and T2 support issues can be resolved through remote or phone support. In the event a T1 or T2 support request requires onsite work, the client will not be charged for labor. Ideal Technologies reserves the right to escalate any user-submitted support request to the level appropriate based on the underlying problem. Tier 3 support and IT project work are provided at discounted rates to Managed IT Services clients.
^ 24/7/365 Support Help Desk services provide after-hours and dedicated support. While included in the Enterprise service level, Help Desk can be added to SMB and Business service levels for an extra cost per user per month. Contact us for details.
** Pricing does not include service device setup fees, any necessary hardware, including firewalls, switches, routers, wireless access points, and any other hardware required to design and implement a secure network. Network hardware including firewalls and network monitoring devices are available through our Hardware as a Service program with a 12 month commitment. See our Pricing Page for complete details.
Ready to Simplify IT Management?
We will work with you to create a plan that meets your business needs, while helping you get more from your technology, with less work, and less worry about making it all run right.
IdealMSP is Committed to Providing the Best
Ideal Technologies partners with industry-leading technology providers, giving you the absolute best in technology, security, and productivity management, without the stress.