Business Managed IT & Security Services

With IdealMSP’s Ideal360 Complete Device Management you get the benefit of a comprehensive set of managed IT and security services customized on a per client basis at an affordable cost per device. With a focus on device security, business continuity and proactive support, our managed IT and security solutions enables IdealMSP to remotely maintain and monitor your company’s technology, so you can focus on your business.

Ideal360 Complete Device Management

With our Complete Device Management package IdealMSP provides proactive support to your business, monitoring your technology assets so that when problems start to present we can implement resolutions, generally before the problem affects your business. 

Server Monitoring

Ideal360 CDM provides 24/7 monitoring of your business dependent servers, monitoring system health including disk health and usage, CPU health and utilization and RAM utilization. We monitor your system required services and processes, ensuring that needed services and processes are always running, restarting services if they are stopped. We monitor server event logs to identify issues before they cause downtime, and monitor system security to ensure only authorized access is allowed.

Workstation Monitoring

Ideal360 CDM provides constant monitoring of your business workstations, monitoring system health including disk health and usage, CPU health and utilization and RAM utilization. We monitor your system required services and processes, ensuring that needed services and processes are always running and we monitor workstation event logs to identify issues before they cause downtime. We also monitor system security to ensure only authorized access is allowed and to identify and remediate any suspicious activity.

Monitoring Features

Ideal360 Complete Device Management of Servers and Workstations features the following monitoring and checks, all of which can be customized to your specific needs;

CPU Utilization and Health

CPU utilization and health checks monitor the performance of your systems CPU, tracking the utilization and temperature of your systems most critical component and alerting in the event that CPU usage is high, which could be an indication of a problem with a system service or process.

Disk Health and Usage

Your system drive health is checked daily using Self-Monitoring Analysis and Reporting Technology (S.M.A.R.T.) to check for drive errors and alert in the event your system drive is failing. Our disk usage monitoring alerts in the event that system space is getting low, in addition to watching for anomalies for disk usage which could indicate malware.

RAM Utilization

RAM utilization monitoring gives insight into how much memory your system is using, allowing for the recommendation of RAM upgrades in the event system performance requires. Additionally, RAM monitoring alerts in the event that RAM utilization is consistently high, which could indicate a problem with a system process or service, or could indicate malware.

Systems Service Monitoring

Systems service monitoring allows IdealMSP to ensure that the services necessary for your servers and workstations are running when you need them. In the event a service stops or is not started, our monitoring system automatically tries to restart the service, and if restart fails we are alerted so we can investigate the problem.

Systems Process Monitoring

Much like systems service monitoring, process monitoring allows IdealMSP to ensure that the necessary processes are running on your systems. It also allows us to monitor your system for potentially harmful processes or processes which shouldn’t be running, alerting us in the event of a problem.

Event Log Monitoring

Event log monitoring allows IdealMSP to monitor the system logs of your devices to identify such things as failed logins, application crashes, disk errors and more – alerting us in the event that an error is discovered so that we can investigate the problem and provide a solution.

O/S Updates, Patch Management & Software Management

Ideal360 Complete Device Management provides managed operating system updates and third party patch management for your systems, making sure that your systems and software have the latest patches to secure your systems and software against potential exploits and vulnerabilities. In addition to patch management, IdealMSP can monitor your systems to ensure that your devices have the software needed for employee productivity, allowing for remote installation or removal of many software titles.

Network Monitoring & Asset Management

Ideal360 Complete Device Management doesn’t stop at your servers and workstations – IdealMSP implements a network monitoring solution that monitors your internal network for changes in devices attached to your network. If a new device is attached to your network we get an alert, allowing for IdealMSP to investigate the new device to confirm it belongs in the network, or implement steps to quarantine the device and remove it from the network before it can cause problems. Likewise, should a normally connected device be removed from the network we get an alert and can investigate the situation.

Managed Endpoint Protection

Ideal360 Complete Device Management provides Bitdefender GravityZone Business Security for every server and workstation providing best in class protection for you business critical assets. Consistently ranked #1 by independent antivirus and security testing labs for protection, performance and usability, Bitdefender is powered by machine learning algorithms that have been developed and perfected over the last 10+ years.

Managed Endpoint Protection Features

Bitdefender GravityZone Business Security features the following protection and features standard with all Ideal360 Complete Device Management endpoints;

Physical and Virtual Deployments

Bitdefender GravityZone Business Security protects your physical workstations and servers as well as any virtual servers or workstations in your infrastructure.

 Multi-Layered Complete Protection

Your desktops, laptops and servers are protected with layered security: machine learning, heuristics, signatures, memory protection and continuous monitoring of running processes, malware blocking, disinfect, quarantine and rollback. Local and Cloud Signatures are used to identify known threats efficiently, while advanced machine learning algorithms developed over 10 years predict and accurately identify unknown threats before they are executed.

 Advanced Anti-Exploit Protection

Exploits are often involved in major ransomware attacks as they hijack legitimate applications to compromise the system. Bitdefender Advanced Anti-Exploit detects unknown file-based or file-less (memory only) exploits by focusing on the attack techniques and using behavioral technologies instead of signatures of known exploits.

 Process Security Monitoring

Bitdefender Process Inspector continuously monitors running process for signs of malicious behavior and can block, based on behavior, advanced attacks that have eluded other prevention layers.

Content Control

With built in Content Control IdealMSP can block or restrict user access to potentially malicious websites or use categories and schedules to reduce the attack surface and improve productivity. Available to be customized on a per machine basis, business managers can lock out access to time wasting websites, including social media, media streaming, auction sites, eCommerce and more. Plus, protect your business from liability by blocking access to websites promoting illegal activities and other liability creating content.

Device Control

Often not included with competing solutions, Device Control allows IdealMSP to block or restrict access to certain attachable devices, such as USB’s and optical drives, mitigating the risks of malware being introduced via these devices, or the risk of data loss.

Web Filtering

Essential in blocking web-borne attacks, web filtering lets IdealMSP block known phishing or other malicious websites and scan unknown URLs, including HTTPS URLs, to identify potential threats.

Firewall with Intrusion Detection

Bitdefender GravityZone Business Security includes a fully-featured two-way firewall with Intrusion Detection to protect endpoints against potential attacks while inside or outside the network.

Managed Cloud Backup

Get guaranteed business continuity with hybrid cloud backup & disaster recovery from IdealMSP with super-easy to manage onsite and offsite protection powered by Acronis. Protect all of your data by backing up Windows/Linux servers, PCs, tablets, Mac computers, iPad, iPhone and Android devices. You can also back up applications such as Office 365, SQL Server and Exchange Server. IdealMSP Managed Cloud Backup ensures the smallest, fastest, most intelligent backups possible – typically twice as fast and up to 10 times as fast as the competition. Backups complete as quickly as possible – without impacting your business.

Managed Cloud Backup Features

Managed Cloud Backup from IdealMSP includes the following features and benefits;

Military Grade Encryption

In storage and in transit your data is protected by AES-256 encryption ensuring that your data is safe from the moment it leaves your device.

 SSAE-16 Certified Security

Your data is stored in Tier 3+, SOC 2 Type II certified and secure data centers designed and certified to keep your business data safely stored and protected against disasters.

 Ransomware Protection

The first of its kind, built-in AI technology detects and defeats ransomware.

 Anytime, Anywhere Access

Access your files anytime, anywhere you have an internet connection through a single pane of glass using the Acronis Cloud Portal.

Business Data Continuity

Isolate your data from local device failure, malware attacks or natural disasters by storing it offsite, encrypted and secure.

Prevent Downtime

Ensure you can quickly restore your system so you can keep your business running with minimal downtime.

No Per Device Licensing Fees

With IdealMSP Managed Cloud Backup there are no per device licensing fees – share your data pool between unlimited devices.

Easy to Deploy, Set and Forget

With IdealMSP Managed Backup from Acronis, simply install the backup agent, configure your backup plan and backup schedule then the backups occur automatically.

Ideal360 CDM Business Service Pricing

The following prices for Ideal360 CDM services are based on a 12 month annual commitment and are priced per device, per year. Month to month, no commitment pricing is also available at higher rates – prices are subject to change at any time. To request a quote for services for large businesses please feel free to contact us and we will be happy to provide you with a consultation.

* Plus service setup and per device setup fee. See our Pricing Page for complete details.
** Backup space is allocated on a per device basis and pooled for use between unlimited devices. Overages are billed at regular Managed Cloud Backup storage rates.
*** Early termination of annual commitment will result in an early termination fee of $9.99 per workstation and $19.99 per server per month for the remaining months of the commitment.

Our Technology & Partnerships

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