Complete IT Management

Ideal360 Complete IT Management combines our Core Infrasture & Security, User Security & Productivity, and Managed IT Security services into one, complete package, designed for the organization that is tired of multiple service providers and multiple points of contact, Ideal360 encompasses our client’s complete device, user and security needs. Ideal360 provides 360-degree protection for your business including a complete user security management service, with security training and simulated attack training, password management services, managed Microsoft 365, advanced email protection services, email continuity and archiving service, secure cloud file sharing, help desk support services, and optional unified communications. On the infrastructure side, Ideal360 provides complete device health monitoring and protection, with enhanced endpoint security suite, patch and update management, proactive device support, network-level firewall, network security monitoring, encrypted cloud backup, vCIO services, and optional Security Operations Center with Managed Detection and Response services.  

Password & Identity Management

Ideal360 provides password and identity management services that help your users securely store and manage passwords across all of their devices with multiple layers of security, two-factor authentication (2FA) which requires a master password and verification code to access the password vault, 256-Bit AES encryption of all password data, end-to-end encryption practices, plus the ability to create custom security policies, create role-based access policies and have access to full auditing insights of account changes. Additionally, password and identity management includes dark web monitoring which constantly scans the dark web for compromised client information.

Email Communications & Security

Ideal360 provides Microsoft Office 365 Business services with Exchange email service and online or desktop versions of the Microsoft Office Suite (depending on service level) to help keep all your users equipped with the tools needed for office productivity. With advanced inbound and outbound email filtering protection from MailProtector, your user’s inboxes will be protected from spam, viruses, phishing attacks and more, and we can set up filtering rules for outbound emails to help protect your business reputation and prevent users from sending spam emails to outside emails. With email archiving and backup service, all your users emails will be archived for future reference, or in the event an account is corrupted from user error. With our business email continuity service, you have a backup email server in the event Microsoft Exchange services are down, providing you with continuous access to your email services.

Unified Communications

Ideal360 provides optional business voice services powered by Cytracom, including Voice Over IP (VoIP) talk, text, and fax services with unlimited calling, including business class VoIP desk phones. With features like an automated attendant, conference bridges, a web portal with business chat services, voicemail to text transcription, a mobile app for calling on the go, and more, business voice services helps your business get all your users equipped with professional phone and online messaging, in the office and out!

Monitoring Features

Ideal360 of Servers and Workstations feature the following monitoring and checks, all of which can be customized to your specific needs;

Systems Service Monitoring

Systems service monitoring allows IdealMSP to ensure that the services necessary for your servers and workstations are running when you need them. In the event a service stops or is not started, our monitoring system automatically tries to restart the service, and if restart fails we are alerted so we can investigate the problem.

Systems Process Monitoring

Much like systems service monitoring, process monitoring allows IdealMSP to ensure that the necessary processes are running on your systems. It also allows us to monitor your system for potentially harmful processes or processes which shouldn’t be running, alerting us in the event of a problem.

Event Log Monitoring

Event log monitoring allows IdealMSP to monitor the system logs of your devices to identify such things as failed logins, application crashes, disk errors and more – alerting us in the event that an error is discovered so that we can investigate the problem and provide a solution.

O/S Updates, Patch Management & Software Management

Ideal360 provides managed operating system updates and third party patch management for your systems, making sure that your systems and software have the latest patches to secure your systems and software against potential exploits and vulnerabilities. In addition to patch management, IdealMSP can monitor your systems to ensure that your devices have the software needed for employee productivity, allowing for remote installation or removal of many software titles.

Premium Network Firewall

Ideal360 includes hardware firewall services powered by Arista, providing powerful, simple to manage network security services. Designed specifically for organizations with limited IT resources and budgets, the Arista Edge Threat Management Firewall provides comprehensive, enterprise-grade network security for organizations in any industry. With Arista Firewall, IdealMSP can control everything from content filtering to web caching, remote access to policy enforcement. Arista enables IdealMSP to see everything that’s happening on the network providing the tools to enforce policies that make sense for your organization, like filtering inappropriate or dangerous content and prioritizing business-critical sites or applications. Rest assured that with Arista Firewall from IdealMSP, you have the best all-in-one protection: network, wireless, web, apps and email.

Managed Endpoint Protection Features

Bitdefender GravityZone Business Security features the following protection and features standard with all Ideal360 endpoints;

Content Control

With built in Content Control IdealMSP can block or restrict user access to potentially malicious websites or use categories and schedules to reduce the attack surface and improve productivity. Available to be customized on a per machine basis, business managers can lock out access to time wasting websites, including social media, media streaming, auction sites, eCommerce and more. Plus, protect your business from liability by blocking access to websites promoting illegal activities and other liability creating content.

Device Control

Often not included with competing solutions, Device Control allows IdealMSP to block or restrict access to certain attachable devices, such as USB’s and optical drives, mitigating the risks of malware being introduced via these devices, or the risk of data loss.

Web Filtering

Essential in blocking web-borne attacks, web filtering lets IdealMSP block known phishing or other malicious websites and scan unknown URLs, including HTTPS URLs, to identify potential threats.

Firewall with Intrusion Detection

Bitdefender GravityZone Business Security includes a fully-featured two-way firewall with Intrusion Detection to protect endpoints against potential attacks while inside or outside the network.

Managed Cloud Backup Features

Managed Cloud Backup from IdealMSP includes the following features and benefits;

Business Data Continuity

Isolate your data from local device failure, malware attacks or natural disasters by storing it offsite, encrypted and secure.

Prevent Downtime

Ensure you can quickly restore your system so you can keep your business running with minimal downtime.

No Per Device Licensing Fees

With IdealMSP Managed Cloud Backup there are no per device licensing fees – share your data pool between unlimited devices.

Easy to Deploy, Set and Forget

With IdealMSP Managed Backup from Acronis, simply install the backup agent, configure your backup plan and backup schedule then the backups occur automatically.

Vendor Management & Support

IdealMSP clients receive vendor management and support services, where we will collect and document your vendors for such things as internet service, hardware vendors, software vendors, and more. We will liaison with these vendors for such issues as troubleshooting, support, and warranty issues.

The following prices for Ideal360 Complete services are based on a 12-month annual commitment. Month to month, no commitment pricing is also available at slightly higher rates – prices are subject to change at any time. To request a quote for services please feel free to contact us and we will be happy to provide you with a consultation.

‡ Cloud backup storage and file cloud sync and share storage is pooled on a organizational level, meaning an organization on the SMB service level with 10 users would have a total cloud storage pool of 500GB available to share between all devices for backup and 500GB available for secure file sharing, shared between all users of the organization. Additional cloud storage, if needed, is available in blocks of 50GB for $7.50 per block per month, or per GB at a rate of $0.20 per GB per month.
† Infrastructure management services provided for up to 3 devices per user, including workstations, laptops, and employee home workstations if applicable. Ideal360 services do not include servers, which must be contracted on a CISM plan.
* Tier 1 and Tier 2 support services include all support situations listed in the Master Services Agreement (MSA). Any support situation not defined in the MSA as being T1 or T2 support will be considered Tier 3 and billed accordingly. Support services are limited to business hours only. 99% of all T1 and T2 support issues can be resolved through remote or phone support. In the event a T1 or T2 support request requires onsite work, the client will not be charged for labor. Ideal Technologies reserves the right to escalate any user-submitted support request to the level appropriate based on the underlying problem. Tier 3 support and IT project work are provided at discounted rates to Managed IT Services clients.
^ 24/7/365 Support Help Desk services provide after-hours and dedicated support. While included in the Enterprise service level, Help Desk can be added to SMB and Business service levels for an extra cost per user per month. Contact us for details.

** Pricing does not include service device setup fees, any necessary hardware, including switches, routers, wireless access points, and any other hardware required to design and implement a secure network. Network hardware including firewalls and network monitoring devices are included through our Hardware as a Service program with a 12 month commitment.  See our Pricing Page for complete details.