User Security & Productivity Services

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Fixed Fee User Security & Productivity Services

With our User Security and Productivity Services, Ideal Technologies provides a complete user security management service, providing security at the user level to help protect your business, with enhanced security training and simulated attack training, password management services, managed Microsoft 365, advanced email protection services, email continuity and archiving service and optional unified communications.¬

Password & Identity Management

IdealMSP USPM provides password and identity management services that help your users securely store and manage passwords across all of their devices with multiple layers of security, two-factor authentication (2FA) which requires a master password and verification code to access the password vault, 256-Bit AES encryption of all password data, end-to-end encryption practices, plus the ability to create custom security policies, create role-based access policies and have access to full auditing insights of account changes. Additionally, password and identity management includes dark web monitoring which constantly scans the dark web for compromised client information.

Security Awareness Training

IdealMSP USPM provides regular security awareness training through the use of annual and weekly security awareness training videos and papers on cybersecurity topics, designed to help your users become informed about how attacks work, how to spot an attack, what to do in the event they think an attack has been sent to them and more. With simulated phishing attacks to help your users implement what they have learned, security awareness training aims at helping keep your users educated to help reduce and eliminate security threats through user error.

Email Communications & Security

IdealMSP USPM provides Microsoft Office 365 Business Standard services with Exchange email service and desktop version of the Microsoft Office Suite to help keep all your users equipped with the tools needed for office productivity. With advanced inbound and outbound email filtering protection from MailProtector, your user’s inboxes will be protected from spam, viruses, phishing attacks and more, and we can set up filtering rules for outbound emails to help protect your business reputation and prevent users from sending spam emails to outside emails. With email archiving and backup service, all your users emails will be archived for future reference, or in the event an account is corrupted from user error. With our business email continuity service, you have a backup email server in the event Microsofts Exchange services are down, providing you with continuous access to your email services.

Secure File Sync and Share

IdealMSP USPM provides your users with optional Acronis secure cloud file sync and sharing, which provides office and mobile users with safe file access, sync, and share in an easy-to-use, complete, and secure hosted cloud solution. Featuring the industry’s strongest security and controls, with in-transit and on-device encryption, including FIPS 140-2 certified encryption for iOS, user controls for working with and sharing files/folders, and an enterprise-class audit trail to manage users, applications, and data. With a focus on improving user productivity, Acronis secure cloud files empower users to work on files using popular mobile devices, Macs, and PCs, integrates with native Microsoft Office mobile apps for maximum editing power and file control, offers powerful PDF annotation and editing, turning the mobile device in a true business platform, and delivers a rich mobile client experience, including bookmarks and one- and two-way sync.

Unified Communications

IdealMSP USPM provides optional business voice services powered by Cytracom, including Voice Over IP (VoIP) talk, text, and fax services with unlimited calling, including business class VoIP desk phones. With features like an automated attendant, conference bridges, a web portal with business chat services, voicemail to text transcription, a mobile app for calling on the go, and more, business voice services helps your business get all your users equipped with professional phone and online messaging, in the office and out!

IdealMSP USPM Service Overview

The following prices for IdealMSP USPM services are based on a 12 month annual commitment. Month to month, no commitment pricing is also available at slightly different rates – prices are subject to change at any time. To request a quote for services please feel free to contact us and we will be happy to provide you with a consultation.


USPM SMB USPM Business USPM Enterprise
User Security, Education & Threat Intelligence Training
Keeper Security Password Management
Business Edition

Business Plus Edition

Enterprise Plus Edition
BreachWatch Dark Web Monitoring
Simulated Phishing Attacks & Training Annual Bi-Annual Quarterly
Security Awareness Training
Bigger Brains Online Education & Training
Email Communications & Security
Microsoft 365 Business
Basic Edition

Standard Edition

Premium Edition
Microsoft Office Web Apps (Word, Excel, PowerPoint)
Fully Installed Microsoft Office Suite (5 devices/user)
Microsoft Windows 10 Enterprise Operating System
Business Email Advanced Filtering Protection
Business Email Outbound Filtering Protection
Business Email Archiving/Backup
Business Email Continuity
Business Email Encryption
Secure File Storage & Sharing
Acronis File Cloud Secure File Sync & Share


Documentation & Support
Secure IT Documentation Portal
Product Remote Support Included *
Discounted Support & IT Project Work **
24/7/365 Tier 1 & Tier 2 Support Help Desk ***
Base Cost Per User Per Month $50.00 $100.00 $175.00
Cytracom by IdealMSP Voice Over IP Solutions (Add-On)
Unlimited Calling
Business Class VoIP Desk Phone Included
Automated Attendant
Business Messaging
Team Messaging
Visual Voicemail Transcription
Mobile App
Desktop App
Web Portal
No Contracts
Cost Per User Per Month Starting @ $29.95/user + taxes and fees

‡ Cloud backup storage is pooled on a company level, meaning an organization on the Tier 1 service level with 10 users would have a total cloud storage pool of 500GB available to share between all devices. Additional cloud storage, if needed, is available in blocks of 50GB for $7.50 per block per month, or per GB at a rate of $0.20 per GB per month.
† Infrastructure management services provided for up to 3 devices per user, including workstations, laptops, and home workstations if applicable. USPM services do not cover servers, which must be contracted on a CISM plan.
* Product support services include all support situations listed in the Master Services Agreement (MSA). Any support situation not defined in the MSA as being T1 or T2 support will be considered Tier 3 and billed accordingly. Support services are limited to business hours only. 99% of all T1 and T2 support issues can be resolved through remote or phone support. In the event a T1 or T2 support request requires onsite work, the client will not be charged for labor. Ideal Technologies reserves the right to escalate any user-submitted support request to the level appropriate based on the underlying problem. Tier 3 support and IT project work are provided at discounted rates to Managed IT Services clients.
^ 24/7/365 Support Help Desk services provide after-hours and dedicated support. While included in the Tier 3 service level, Help Desk can be added to Tier 1 and Tier 2 service levels for an extra cost per user per month. Contact us for details.

Pricing does not include service device setup fees, any necessary hardware, including firewalls, switches, routers, wireless access points, and any other hardware required to design and implement a secure network. Network hardware including firewalls and network monitoring devices available through our Hardware as a Service program with a 12 month commitment.  See our Pricing Page for complete details

Ready to Simplify IT Management?

We will work with you to select a plan that meets your business needs, while helping you get more from your technology, with less work, and less worry about making it all run right.

Ideal Technologies is Committed to Providing the Best

Ideal Technologies partners with industry-leading technology providers, giving you the absolute best in technology, security, and productivity management, without the stress.

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